Return and Refund Policy

At VEYORA, customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase does not meet your expectations, our Return and Refund Policy explains how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn (where applicable), and in its original condition.

• The item is returned with its original packaging, tags, and accessories, where applicable.

• You provide proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Personalized or custom-made products.

• Perishable goods.

• Personal care or hygiene products that have been opened or used, where applicable.

• Gift cards and final-sale items, where permitted by law.

If your item arrives damaged, defective, or incorrect, please contact us. We will review the issue and help you find an appropriate solution.

3. How to Request a Return

To initiate a return, contact our customer support team using the contact details provided on our website. Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos of the item, if it is damaged, defective, or incorrect.

Please wait for return instructions and approval before sending any item back. Returns sent without prior authorization may experience processing delays.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider or financial institution.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the issue.

We will assess the situation and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

6. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and eligibility.

If an exchange is unavailable, we will discuss the available alternatives with you.

7. Return Shipping Costs

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as VEYORA cannot guarantee receipt of items returned without tracking.

8. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible, and the standard return process may apply.

9. Late or Missing Refunds

If you have not received your approved refund within the expected timeframe, please:

1. Check your bank account or payment provider.

2. Contact your card issuer, as processing times may vary.

3. Contact your bank if necessary.

If you still have not received your refund, please contact VEYORA customer support for assistance.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us through the Contact Us page on our website.

VEYORA Customer Support

We appreciate your trust in VEYORA and thank you for shopping with us.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.